Our Refund Guarantee

To request a refund on your pre-order:

• Email info@3d-labs.com with your Order ID
• Use subject line: "Pre-Order Refund Request — [Your Order ID]"
• Admin approves and initiates the refund within 5–7 working days
• Amount is returned to your original payment method only — no cash or alternate transfers

After admin initiates the refund, bank and regulatory processing times are as follows:

Important: Please do not pre-order large amounts unless you are prepared for the possibility of a multi-year refund cycle in the unlikely event that you cancel before delivery. We strongly recommend committing only what you intend to see through to delivery.

The booking fee IS refunded only if:

• The creator officially cancels the project on the IDEA platform
• The product cannot be delivered for reasons entirely beyond the buyer's control
• 3D-Labs determines the listing was fraudulent or materially misrepresented

When the booking fee IS refunded (e.g., on project cancellation), the following timelines apply:

The balance amount (due on delivery) is never charged automatically — you only pay when you receive an official payment link from the 3D-Labs admin team.

In case of project cancellation:

• All upfront payments are refunded in full with zero deductions
• Advance booking fees are also refunded in full (exception to the non-refundable rule)
• Admin begins initiating all refunds within 10–15 working days of the official cancellation
• Refunds go to the original payment method only — no cash, cheques, or alternative transfers
• You will receive a refund tracking ID and estimated credit date by email

Refund timelines after admin initiation (for project cancellations):

The balance payment (the remaining amount due on delivery) is only requested when the product is physically ready to ship to you. You will receive an official payment link from our admin team at that time.

• Balance payments are non-refundable once the product has been delivered to you
• If the product arrives defective or substantially not as described, contact support within 30 days of delivery
• Defective or misrepresented products will be replaced or refunded at 3D-Labs' sole discretion
• Refund timelines for balance payment disputes follow the same size-based schedule as pre-order refunds above

If your account was charged twice for the same order:

• Email info@3d-labs.com immediately with both transaction IDs
• The duplicate charge will be verified within 3–5 business days
• Refund is initiated immediately upon verification
• You will receive email confirmation once the refund is initiated

Processing time after initiation follows the same size-based schedule in Section 1. Small duplicate charges (under ₹10,000) are typically resolved within 3–5 weeks total.

Once admin approves and initiates a refund, the time to credit your account also depends on your original payment method. The table below shows bank-side processing time after we initiate — these timelines are in addition to the admin initiation window:

Please include in your email:

• Your full name and registered email address
• Order ID (e.g. PUR_1776507283_974)
• Amount paid and date of payment
• Reason for refund request
• Screenshot of payment confirmation (if available)
• Bank account / UPI ID where you want the refund (only if different from original payment method)

For refunds above ₹1 Lakh, a dedicated case officer will be assigned to your request and will provide you with a refund tracking number and monthly status updates until the amount is credited.

Or visit our Contact page to send us a message directly.